Regarding the experience
What can I expect from the Moonshine Saloon?
Moonshine Saloon is an immersive cocktail experience that gives guests the chance to unleash their inner outlaw by bringing Moonshine (liquor) to join Clyde Cassidy's infamous Moonshine Empire. Guests will be transported to an unseen world of the American Wild West whilst enjoying personalised cocktails by a team of expert mixologists.
Where is the experience located?
Moonshine Saloon is located in the heart of East London at 28-30 Houndsditch, London EC3A 7DB. The closest railroad's are Liverpool Street Station and Aldgate Station, both only a short walk away.
How much liquor and what should I bring?
As part of the Moonshine Saloon Experience, guests are required to bring their own liquor. Clyde Cassidy, The King of the Moonshiners, has developed a covert bootlegging operation and suggests that a 35cl bottle of spirit per two guests, or 70cl between four, is the easiest to remain undetected by the Law. If coming in groups, please bring as few variations of spirit as possible within the group and base spirits such as Vodka, Gin, Rum, Tequila or Whisky.To avoid a run in with the Law we will not accept any bottles previously opened. Please only bring new, unopened and sealed bottles.All bitters, purees, juices, syrups, liqueurs and other ingredients that go into making delicious cocktails are included within the entry price so please simply bring your own choice of liquor.
How many cocktails do we get?
The Saloon Barkeeps will serve approximately 4 rounds of drinks for your gang of moonshiners within your time in the Saloon. All mixers, juice, syrups, liqueurs and garnishes required to make delicious moonshine cocktails inside the Saloon are included in the entry cost.
What should I wear?
Please wear light clothing as the local Tailor will be fitting you out with authentic attire so y'all don't attract no attention! City slickers often catch the eye of the Sheriff, therefore it is important you don't stand out!
Does the experience take place in an indoor or outdoor venue?
The experience takes place in an indoor venue.
How long does the experience last?
All bookings last 1 hour 45 mins from the time of reservation. Please arrive promptly for your booking as early arrival will ensure priority access into the Saloon.
Is there air conditioning?
With various bar brawls and games of faro it can be a little heated in the Saloon. Luckily there is air conditioning to keep patrons cool.
Is the venue wheelchair accessible?
Yes, the experience is fully accessible
Is the experience accessible for deaf people?
If you require assistance during your experience please contact us in advance so we can understand what can be done to make the experience as enjoyable and accessible as possible.
What accessibility options do we have for someone visually impaired?
If you require assistance during your experience please contact us in advance so we can understand what can be done to make the experience as enjoyable and accessible as possible.
How do I book a ticket for my carer?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please contact us
HERE with proof of needing a carer ticket.
Once we receive this, we will provide you with the code of a voucher, that you can use to purchase your free Carer ticket.
Please keep in mind that you will have to show this, along with your tickets, to enter the venue. Each Carer’s ticket will need to be purchased with at least one other full price ticket.
Will there be strobe lights?
No
Will food and beverage be available on site for purchase?
In days gone past the Saloon once was known for its hearty reputation, however, since the King of the Moonshiners has got his hands on it, the Saloon now is solely focused on its undercover illegal drinks operation! Due to this, no food is served.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Will restrooms be available on site?
Yes, there are multiple restrooms available.
Is there a minimum / maximum table size?
There is no minimum or maximum table size.
Are there actors?
Moonshine Saloon is an immersive cocktail bar experience involving actors who help bring to life a fun, light-hearted experience for guests. If at any time guests do not act respectful and polite towards actors and the venue then they run the risk of their experience being cut short.
Regarding the access to the event
Do I need to arrive at the start of my scheduled session?
It is important you arrive promptly for the time stated on your ticket.
What happens if I arrive late?
Please bring ID and arrive promptly for your slot.If you are late to your booking and have a ticket you will still be allowed entry, as long as you arrive within 30 minutes of your experience start time. Unfortunately, if you are running over 30 minutes late for your experience you will be unable to enter.
Can I bring animals?
Horses must be tied up outside the Saloon. We are afraid to say no animals are allowed inside the venue.
Are service dogs allowed?
If you require the support of a service dog please contact us so we can make necessary arrangements.
Is there an age requirement?
Mr Cassidy will not allow cowboys under 18 years old into his Saloon and join his empire.
Is there parking available?
There is no dedicated parking, but there is street parking around and various car parks.
Regarding the tickets
Can I make a group booking?
Yes, group bookings are possible by adding the desired amount of tickets to your basket when checking out. If you are looking to book as a group of 12+ guests for unlisted dates, please get in touch via
king@moonshinesaloon.com and we may be able to open the date for you to book.
Can I book for a future date that isn't available yet?
For special occasion bookings of 12+ guests for unlisted dates, please get in touch via
king@moonshinesaloon.com and we may be able to open the date for you to book.
Can I purchase a ticket at the event?
We recommend that all tickets are purchased in advance via our website. If availability, on occasion, tickets can be purchased on the door.
Where can I get tickets?
- On the Moonshine Saloon Wesbite
- On the Fever App, available on Google Play and Apple Store
- On the Fever website
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please
contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our
T&Cs.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
What are the official sellers for this experience?
Official tickets for Moonshine Saloon can only be
purchased on Fever. Tickets are not available on any other website or ticketing platform.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
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