About the experience

What can I expect from the event?

Moonshine Saloon is an immersive Western themed cocktail experience. The ticket price includes a fully immersive experience, featuring talented actors, unique storylines, and impressive set design. Guests who want to actively participate in the story are encouraged to jump in, while those who prefer to sit back and enjoy the experience can do so, all while sipping on cocktails or mocktails in this unique and exciting world. You'll receive approximately 4 cocktails or mocktails (non alcoholic), crafted by our expert mixologists.

Where is the experience located?

The experience takes place at 123 Gotha St, Fortitude Valley.

Does the experience take place in an indoor or outdoor venue?

This experience is held indoors in an air-conditioned venue.

How long does the experience last?

The experience lasts 1 hour and 45 minutes.

Is there a minimum or maximum group size?

We have a minimum group size of 2. If attending in a small group of 2 or 3, we will do our best to ensure that you are kept separate from others and receive your own space but on occasion this is not always possible and there is a chance that you may end up seated beside another couple or small group.

Will food and beverage be available on site for purchase?

Yes - all tickets include 4 rounds of cocktails, mocktails, beer or wine. We also have a package that includes some sweets. For more information, please check your purchase confirmation email and ticket type.

Is there parking available?

Street parking may be available in the surrounding area but is subject to availability. We are a short walk away from Fortitude Valley train station, and our location is connected to several bus routes.

Will there be more sessions?

Please refer to the experience page for updated information on availability and sessions as those are the confirmed dates and timings.

Is there Virtual Reality?

This experience does not have virtual reality.

Is there a dress code?

No dress code required, you'll be provided appropriate attire to not look out of place and draw attention from the Sheriff.

Will there be interaction with the performers?

Yes! We encourage you to interact with the actors to fully immerse yourself in the experience.

About tickets

Where can I get tickets?

• In the Fever App, available on Google Play and the Apple App Store
• On the Fever website

Can I purchase tickets at the door?

We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App (available on Google Play and the Apple App Store) or on the Fever website.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Do I need to print my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

I can't find my ticket. What should I do?

You can view your ticket in the Fever app, within the "Tickets" section. If you don't have the app installed, you can download it from Google Play or the Apple App Store. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Can I change the date of my ticket? Are refunds allowed?

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. Refunds are not allowed, except as required under Australian Consumer Law. For more information, you can consult our T&Cs.

Can I make a group booking?

If you would like to book for a large group, please reach out to moonshine.brisbane@feveroriginals.com with your preferred attendance date and the size of your group.

Do you offer press passes?

If you would like a press pass, please email press@feverup.com.

About access to the event

Do I need to arrive at the start of my scheduled session?

Please arrive at the scheduled start time. If you come late or miss the start, you may have to wait until there is an appropriate time to let you in and you may miss parts of the experience. We cannot issue refunds for guests who come late.

Can I bring animals? Are service dogs allowed?

Unfortunately, no pets are allowed in this event's location, though we do welcome service animals.

Is the venue accessible?

Yes, the event is being held in an accessible venue.

What are the prohibited items at the experience?

As we are a licensed venue, we do not allow alcohol to be brought into the venue. Smoking and vaping are prohibited. Other prohibited items are: drugs and drug paraphernalia, flammables, promotional items/unauthorised solicitations/vendors (including flyers, samples, giveaways).

Do you offer carer tickets?

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here with proof of needing a carer ticket. Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based on availability). Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue. Carers are required to stay with their patron at all times.

Is the experience accessible for deaf/visually impaired people?

Yes, we are happy to confirm that both deaf and visually impaired people will be able to enjoy this experience.

Will there be strobe lights?

This event won't include strobe lights.

Are there chairs available? Can I be seated during the experience/exhibition?

This is primarily a seated experience.

Will restrooms be available on site?

This venue has restrooms—please ask our staff on site for indications.

Can I take photos or record the experience?

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Is there a Lost & Found?

We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.

Is coat check available?

Unfortunately, this venue has no coat check.

Is there an age requirement?

This experience only allows guests above 18 years old.

Will there be an audio guide?

No, this experience does not include an audio guide.